Product Rebels
Twice monthly, Vidya Dinamani and Heather Samarin talk to battle-hardened product leaders about building phenomenal products. Their guests are industry experts, people who have pioneered remarkable careers at companies like Netflix, Intuit, Khan Academy and Infusionsoft. Making customer-driven product choices is the right move. But it’s not always the popular one. If advocating for your customers has you feeling like a lone wolf, hosts Vidya and Heather—product rebels in their own right, with 20 combined years of experience—are here to help you learn from the best, so you can pave your way confidently.
Product Rebels
End-To-End Thinking: A Winning Strategy
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Product Rebels
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Season 1
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Episode 15
Vidya Dinamani and Heather Samarin welcome Rachel Obstler, VP ofProduct at Heap.
Rachel shares her experiences at PagerDuty and Heap, where she identified broken markets and bridged gaps to improve customer experiences.
Today’s conversation emphasizes the need for end-to-end thinking, user feedback, and transparency in product development. Rachel's advice includes conducting primary research, embracing the Jobs To Be Done framework, and empowering teams to make decisions.