Product Rebels
Twice monthly, Vidya Dinamani and Heather Samarin talk to battle-hardened product leaders about building phenomenal products. Their guests are industry experts, people who have pioneered remarkable careers at companies like Netflix, Intuit, Khan Academy and Infusionsoft. Making customer-driven product choices is the right move. But it’s not always the popular one. If advocating for your customers has you feeling like a lone wolf, hosts Vidya and Heather—product rebels in their own right, with 20 combined years of experience—are here to help you learn from the best, so you can pave your way confidently.
Product Rebels
Navigating Product & Business Balance
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Product Rebels
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Season 1
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Episode 19
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Heather Samarin and Vidya Dinamani sit down with seasoned product and business leader, Jason Randall. Jason takes us through his journey from product development to the role of CEO at AppFolio.
From shifting from premise software to cloud software to radical approaches to customer success, Jason's story is a testament to unshakable customer empathy.
He also reveals how firing customers, even counterintuitively, can fuel the balance between business success and customer satisfaction.